At Setouchlab, we strive to ensure your orders reach you quickly and smoothly. We also offer easy return and exchange processes in case of dissatisfaction.
Shipping Process
Your orders are prepared and shipped within 1-3 business days after payment confirmation.
For shipped orders, a tracking number will be sent to you via email or SMS.
Delivery time generally varies between 1-5 business days depending on your location.
Delays in shipping times may occur during public holidays and busy campaign periods.
Shipping Fee
Free shipping may be offered for orders above a certain amount.
For orders below this amount, the shipping fee will be clearly stated during the payment process. Return Policy
If you are not satisfied with the product you purchased, you can return it under the following conditions:
Return period: 14 days from the date you received the product.
The product must be unused, undamaged, and in its original packaging.
Returns may not be accepted for hygienic products and products suitable for personal use.
Return conditions may vary for products on sale or at a discount.
Exchange Process
If you wish to exchange a product, simply contact us.
Depending on stock availability, exchanges for different sizes/colors of the same product may be possible.
Exchange processes are evaluated within the return period.
Return Refund
The returned product will be checked after it reaches us.
For approved returns, your refund will be processed within 3-10 business days using the method you used for payment.
The processing time may vary depending on your bank.
Situations Where Returns Are Not Accepted
Returns are not accepted in the following cases:
Used or damaged products
Products without original packaging
Products that are not suitable for return due to hygiene regulations.
Return & Shipping Support
Any questions regarding shipping and return processes You can contact us for:
Email: destek@setouchlab.com
Phone: +90 XXX XXX XX XX
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